Privacy Policy

At Mello Events, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website, purchase event tickets, or receive communications from us.

1. Information We Collect

We collect personal information when you:

  • Register for our events

  • Purchase tickets

  • Complete surveys or provide feedback

  • Opt in to receive marketing communications

  • Browse our website (via cookies and analytics tools)

This information may include your name, email address, phone number, organisation (if applicable), and information about your ticket purchases and preferences.

2. How We Use Your Information

We use the information we collect to:

  • Process your ticket orders via our ticketing partner

  • Communicate with you regarding the event you've registered for

  • Share updates on future Mello Events you may be interested in

  • Improve our services based on your feedback

  • Ensure our website functions effectively through the use of cookies

Your ticket purchases are securely processed through Ticket Tailor, a trusted third-party platform that stores your data in compliance with industry standards. Marketing communications, including newsletters and event updates, are sent via Mailchimp, which also securely stores contact information in accordance with GDPR requirements.

3. Marketing Communications

With your consent, we may send you marketing emails about upcoming events and related news. You may opt out of these communications at any time by:

  • Clicking the “unsubscribe” link in our emails

  • Contacting us directly at georgina@melloevents.com

We do not share your contact details with sponsors or exhibitors for their own marketing purposes.

4. Third Parties and Data Sharing

We do not sell or disclose your personal data to unrelated third parties.

We may share information only:

  • With Ticket Tailor to facilitate ticketing services

  • With Mailchimp for email delivery

  • If you are attending as a full member of ShareSoc (or similar organisation), we may verify your membership status with them (but do not share your contact details)

  • If required by law or to prevent fraud

We recommend reviewing the privacy policies of these platforms for more information on how they handle your data.

5. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or delete inaccurate information

  • Withdraw consent for marketing communications

  • Request the deletion of your data under certain circumstances

To exercise any of these rights, please contact georgina@melloevents.com or write to us at:

Mello Events
5 Whitecroft Way
Beckenham, Kent, BR3 3AQ

6. Cookies and Website Usage

Our website set a small number of essential cookies via Squarespace. Necessary Cookies are required to enable core site functionality and to remember user preferences and choices, such as language preferences or customised settings. These are strictly necessary for the site to operate correctly and cannot be disabled through the cookie banner. Please see our Cookies Policy for further information.

You can set your browser to refuse cookies or delete them after visiting. Visit www.aboutcookies.org for guidance on managing cookies.

7. External Links

Our website may contain links to third-party sites. This privacy policy only applies to Mello Events. Please review the privacy policies of any external sites you visit.

8. Contact Us

If you have any questions about this privacy policy or the data we hold about you, please get in touch:

📧 Email: georgina@melloevents.com.